F. A. Q.
Q1: What sets Blk Lotus Co apart from other candle and fragrance brands?
A1: Blk Lotus Co stands out for its commitment to mindful craftsmanship. Our handcrafted candles and fragrances are meticulously created, combining artistry with an intention to offer a unique and sophisticated sensory experience.
Q2: How long do Blk Lotus Co candles burn, and how lasting are the fragrances?
A2: Our scented candles typically offer 40-50 hours of burn time, filling your space with captivating fragrances. The longevity of our scents varies, but you can expect them to linger for several hours, creating an inviting ambiance.
Q3: Are Blk Lotus Co products cruelty-free and environmentally friendly?
A3: Yes, absolutely. Blk Lotus Co is dedicated to ethical practices. Our products are cruelty-free, and we prioritize the use of sustainable and eco-friendly materials in our packaging.
Q4: Can I customize the Luxe Elegance Gift Box?
A4: Currently, our Luxe Elegance Gift Box comes pre-packaged for a seamless and elegant presentation. However, we are exploring customization options for the future to offer a more personalized gifting experience.
Q5: How can I track my order?
A5: Once your order is shipped, you will receive a confirmation email with a tracking number and a link to track your package. Please allow 24-48 hours for the tracking information to be updated.
Q6: What is Blk Lotus Co's return policy?
A6: We want you to be completely satisfied with your purchase. If for any reason you are not, please contact our customer service within 14 days of receiving your order. Visit our Returns & Exchanges page on our website for more details.
Q7: Do you offer international shipping?
A7: Currently, we offer shipping within the United States. We are actively exploring options to expand our shipping services to international customers in the near future.
Q8: How do I care for my Blk Lotus Co scented candle?
A8: To maximize the life and fragrance of your candle, ensure that the wick is trimmed to 1/4 inch before each use. Allow the candle to burn until the entire surface is liquid to avoid tunneling, and always follow the safety instructions on the candle's label.
Q9: Are Blk Lotus Co products safe for individuals with allergies or sensitivities?
A9: While our products are crafted with high-quality ingredients, we recommend checking the product labels for specific details. If you have known allergies or sensitivities, we suggest conducting a patch test before regular use.
Q10: How can I contact Blk Lotus Co's customer service?
A10: For any inquiries or assistance, please reach out to our customer service team at blklotusco@gmail.com. We strive to respond to all inquiries within 24 hours during business days.
Feel free to reach out if you have any more questions!